LEGAL · COMPLIANCE
Privacy Policy
Reign Recovery, LLC · reignrecoveryla.com
Last Updated: June 1, 2026 · California DHCS License #191661AP
Privacy Officer: info@reignrecoveryla.com · +1 (323) 356-3668
Please Read Carefully. This Privacy Policy describes how Reign Recovery, LLC collects, uses, stores, and protects information about you. Because we are a licensed healthcare provider serving individuals with substance use disorders, your information receives the highest level of legal protection available — including HIPAA, 42 CFR Part 2, the California Consumer Privacy Act, and California state privacy law.
Table of Contents
Changes to This Policy
Who We Are
HIPAA and Protected Health Information
42 CFR Part 2 — Substance Use Disorder Records
Information We Collect
Tracking Technologies — Our Commitment
How We Use Your Information
Disclosure of Information
California Privacy Rights (CCPA / CPRA)
California Invasion of Privacy Act (CIPA)
Consent Management and Cookie Policy
Data Security
Data Retention
Children's Privacy
Third-Party Links
Digital Accessibility
Contact — Privacy Requests
Medical Disclaimer
1. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above and provide prominent notice on our Website if changes are material. Your continued use of the Website after changes constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.
2. Who We Are
Reign Recovery, LLC ("Company," "we," "us," or "our") is a California-licensed drug and alcohol addiction treatment center located in Los Angeles, California (DHCS License #191661AP). We operate reignrecoveryla.com and provide medically supervised detox and residential inpatient addiction treatment services.
As a licensed healthcare provider, we are subject to federal and California state laws governing the collection, use, and protection of health information, including HIPAA, 42 CFR Part 2, and the California Confidentiality of Medical Information Act (CMIA).
3. HIPAA and Protected Health Information
Certain health information that Reign Recovery receives or creates about you relating to your past, present, or future health, treatment, or payment for healthcare services may constitute "protected health information" (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act.
Your PHI is further protected by California's Confidentiality of Medical Information Act (CMIA) and California Health & Safety Code §11845.5. In the event of any conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices controls with respect to PHI.
Reign Recovery does not sell, trade, or transfer your protected health information to any third party without your explicit written authorization, except as required by law or as described in our Notice of Privacy Practices.
All forms on this Website that collect health-related information are processed through HIPAA-compliant vendors who have signed Business Associate Agreements (BAAs) with Reign Recovery. Standard unencrypted form submissions are never used for health information collection.
4. 42 CFR Part 2 — Substance Use Disorder Records
Heightened Protection for Substance Use Disorder Records
Records relating to substance use disorder treatment are protected under federal regulations at 42 CFR Part 2. These regulations impose strict confidentiality requirements on any records maintained in connection with a federally assisted substance use disorder treatment program.
Under 42 CFR Part 2, Reign Recovery may not disclose your substance use disorder records without your written consent except in limited circumstances permitted by law, including a genuine medical emergency or a court order that complies with Part 2 requirements.
This protection applies even to disclosures to other healthcare providers, law enforcement, and family members unless you provide specific written consent for each individual disclosure.
5. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you submit forms, contact us by phone or email, or otherwise interact with us:
Full name, date of birth, and contact information (phone, email, address)
Insurance provider name and policy details
Brief descriptions of your situation, treatment goals, or questions
Payment information where applicable for services not covered by insurance
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically. We have taken deliberate steps to minimize collection of personally identifiable information — see Section 6 for our full position on tracking technologies.
IP address and general geographic location (city/region level only)
Browser type, operating system, and device type
Pages visited, time on site, and referring URL
Aggregated, anonymized usage statistics only
Children
This Website is not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. See Section 14 for our full Children's Privacy policy.
6. Tracking Technologies — Our Commitment to Privacy
No Third-Party Advertising Trackers on This Website
Reign Recovery does not use Meta Pixel, Google Analytics (GA4), TikTok Pixel, HubSpot, or any other third-party advertising or behavioral tracking technology on this Website.
Courts in California have ruled that certain tracking technologies on healthcare websites — including pixels that transmit health-intent data to third parties — may constitute illegal wiretapping under the California Invasion of Privacy Act (CIPA). To protect your privacy and comply with California law, we have eliminated all such technologies from our Website.
Where analytics are used, we use privacy-first, cookie-free analytics that collect only aggregated, anonymized data with no personal identifiers and no sharing with advertising networks.
Cookies
Our Website uses only essential cookies necessary for basic website functionality. We do not use advertising cookies, behavioral tracking cookies, or any cookies that share your data with third parties without your explicit consent. You may disable cookies through your browser settings; some Website functionality may be affected.
No Live-Chat Marketing Widgets
We do not use third-party live-chat widgets (such as Tidio, Intercom, Drift, or HubSpot Chat) that transmit conversation data to third-party servers. Any chat or messaging tools used are HIPAA-compliant and subject to Business Associate Agreements.
7. How We Use Your Information
We use the information we collect solely for the following purposes:
To respond to admissions inquiries and provide treatment information
To verify insurance coverage on your behalf
To coordinate treatment admissions and clinical transitions
To communicate with you about your inquiry or treatment (you may opt out at any time)
To improve our Website, services, and clinical communications
To comply with applicable federal and California state laws
To protect the safety of individuals and the public
We do not use your health information or personal data for marketing, advertising targeting, or profiling. We do not sell personal information under any circumstances.
8. Disclosure of Information
We do not sell, rent, or share your personal information except in the following limited circumstances:
HIPAA-Compliant Service Providers: Vendors assisting in operating our Website under signed BAAs and confidentiality agreements (e.g., HIPAA-compliant form providers, encrypted email services, privacy-first analytics)
Legal Compliance: When required by law, valid legal process, or court order complying with HIPAA and 42 CFR Part 2 requirements
Medical Emergencies: As permitted by HIPAA and 42 CFR Part 2 in genuine life-threatening medical emergencies
Business Transfers: In the event of a merger, acquisition, or asset sale, subject to the same privacy protections described in this Policy
9. California Privacy Rights (CCPA / CPRA)
California residents have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to Know: Request information about categories and specific pieces of personal information collected, sources, purposes, and third parties with whom it is shared
Right to Delete: Request deletion of personal information we have collected, subject to legal exceptions
Right to Correct: Request correction of inaccurate personal information we maintain
Right to Opt Out of Sale / Sharing: Reign Recovery does not sell or share personal information. You have this right, but there is currently nothing to opt out of.
Right to Limit Sensitive Personal Information: Limit our use of sensitive personal information to necessary service delivery purposes
Right to Non-Discrimination: We will not discriminate against you for exercising any California privacy right
To exercise your California privacy rights, contact us at info@reignrecoveryla.com or +1 (323) 356-3668. We will respond to verifiable requests within 45 days, or notify you if additional time (up to 90 days) is required.
California Privacy Notice: Reign Recovery does not sell or share personal information as defined under the California Consumer Privacy Act (CCPA / CPRA). We do not use personal information for purposes other than those described in this policy.
10. California Invasion of Privacy Act (CIPA)
The California Invasion of Privacy Act (CIPA) provides strong privacy protections for California residents, including protections against the unauthorized interception of electronic communications. In response to the significant CIPA litigation environment affecting California healthcare websites, Reign Recovery has taken the following specific steps to protect Website visitors:
Removed all third-party advertising pixels and behavioral tracking technologies from our Website
Replaced GA4 and similar analytics with privacy-first, server-side analytics that collect no personal data and use no cookies
Implemented a Consent Management Platform (CMP) that blocks all non-essential scripts until explicit user consent is obtained
Removed all third-party marketing live-chat widgets and replaced with HIPAA-compliant communication channels
Conducted a full audit of all third-party scripts embedded in the Website and Code Injection fields
Reviewed and limited all third-party integrations to those with signed BAAs and HIPAA compliance documentation
These measures are designed to ensure that no health-intent data or personally identifiable information is transmitted to third parties without your explicit knowledge and consent.
11. Consent Management and Cookie Policy
Upon your first visit to our Website, you will be presented with a consent banner that allows you to accept or decline non-essential cookies and tracking technologies before any such scripts are loaded. Essential cookies required for basic Website functionality are enabled by default.
You can change your consent preferences at any time by accessing our cookie settings link in the Website footer. Withdrawing consent does not affect the lawfulness of any processing based on consent before its withdrawal.
12. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction:
HTTPS encryption for all data transmitted through this Website
HIPAA-compliant, encrypted form submission services with signed Business Associate Agreements
Access controls limiting staff access to personal information on a strict need-to-know basis
Regular security audits and vulnerability assessments of Website technologies
Staff training on HIPAA, 42 CFR Part 2, and California privacy requirements
Incident response procedures for potential data security events
No method of transmission over the internet is 100% secure. While we implement industry-standard safeguards, we cannot guarantee the absolute security of any information.
13. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements:
Admissions inquiries not resulting in treatment: generally no more than 12 months
Medical and treatment records: minimum 7 years for adults under California law, in compliance with 42 CFR Part 2
Financial and insurance records: in accordance with applicable federal and state law
Website analytics data: aggregated and anonymized; no individual-level retention
14. Children's Privacy
This Website is not directed at persons under 18 years of age. We do not knowingly collect personally identifiable information from minors under 18. If we learn that we have inadvertently collected information from a minor without verifiable parental consent, we will delete it promptly. To report such a concern, contact us at info@reignrecoveryla.com.
15. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information. Inclusion of a link does not imply endorsement by Reign Recovery.
16. Digital Accessibility
This Privacy Policy is available in accessible formats upon request. Reign Recovery is committed to ensuring this Policy and our Website are accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
If you require an accessible format of this Policy or need assistance understanding its contents, contact us at info@reignrecoveryla.com or call +1 (323) 356-3668. We will address accessibility requests promptly.
17. Contact — Privacy Requests
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:
Reign Recovery, LLC — Privacy Officer / Compliance
Email: info@reignrecoveryla.com
Phone: +1 (323) 356-3668
Website: reignrecoveryla.com
Location: Los Angeles, California
DHCS License #191661AP
18. Medical Disclaimer
Information provided on this Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Submission of forms or other contact through this Website does not establish a provider-patient relationship. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.
If you are experiencing a medical or psychiatric emergency, call 911 immediately.