LEGAL · COMPLIANCE
Privacy Policy
Reign Recovery, LLC · reignrecoveryla.com
Last Updated: July 7, 2026 · California DHCS License #191661AP
Privacy Officer: info@reignrecoveryla.com · +1 (323) 356-3668
Regulatory Compliance
This Privacy Policy is designed to fully comply with HIPAA, 42 CFR Part 2, the California Consumer Privacy Act (CCPA/CPRA), the California Confidentiality of Medical Information Act (CMIA), and the California Invasion of Privacy Act (CIPA). Reign Recovery is a California DHCS-licensed addiction treatment center (License #191661AP).
Please Read This Privacy Policy Carefully
This Privacy Policy describes how Reign Recovery, LLC collects, uses, stores, and protects information about you. As a licensed healthcare provider serving individuals with substance use disorders, your information receives the highest level of legal protection available — including HIPAA, 42 CFR Part 2, the California Consumer Privacy Act, and California state privacy law.
Table of Contents
Changes to This Policy
Who We Are
HIPAA & Protected Health Information
42 CFR Part 2 — SUD Records
Information We Collect
Tracking Technologies & Form Consent
How We Use Your Information
Disclosure of Information
California Privacy Rights (CCPA/CPRA)
California Invasion of Privacy Act (CIPA)
Cookie Notice
Data Security
Data Retention
Children's Privacy
Third-Party Links
Digital Accessibility
Contact — Privacy Requests
Medical Disclaimer
1. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above and provide prominent notice on our Website if changes are material. Your continued use of the Website after changes constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.
2. Who We Are
Reign Recovery, LLC ("Company," "we," "us," or "our") is a California-licensed drug and alcohol addiction treatment center located in Los Angeles, California (DHCS License #191661AP). We operate reignrecoveryla.com and provide medically supervised detox and residential inpatient addiction treatment services.
As a licensed healthcare provider, we are subject to federal and California state laws governing the collection, use, and protection of health information, including HIPAA, 42 CFR Part 2, and the California Confidentiality of Medical Information Act (CMIA).
3. HIPAA and Protected Health Information
Certain health information that Reign Recovery receives or creates about you relating to your past, present, or future health, treatment, or payment for healthcare services may constitute "protected health information" (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act. Your PHI is further protected by California's Confidentiality of Medical Information Act (CMIA) and California Health & Safety Code §11845.5.
Reign Recovery does not sell, trade, or transfer your protected health information to any third party without your explicit written authorization, except as required by law or as described in our Notice of Privacy Practices.
HIPAA-Compliant Form Processing — Jotform Gold with HIPAA-Enabled Features
All intake and contact forms on this Website are processed through Jotform (Gold plan with HIPAA-Enabled Features). Jotform's HIPAA-enabled plan includes AES 256-bit encryption at rest, TLS 1.2 encryption in transit, HIPAA-compliant data storage, audit trail logging, and access controls. Reign Recovery has executed a Business Associate Agreement (BAA) with Jotform as required under HIPAA, making Jotform a contractually obligated business associate responsible for protecting PHI in accordance with applicable law.
Standard Squarespace native form blocks are not used for health-related or admissions data collection. No form data is stored in Squarespace's servers or transmitted via unencrypted email notifications.
4. 42 CFR Part 2 — Substance Use Disorder Records
Heightened Federal Protection for Substance Use Disorder Records
Records relating to substance use disorder treatment are protected under federal regulations at 42 CFR Part 2. These regulations impose strict confidentiality requirements on any records maintained in connection with a federally assisted substance use disorder treatment program.
Under 42 CFR Part 2, Reign Recovery may not disclose your substance use disorder records without your written consent except in limited circumstances permitted by law, including a genuine medical emergency or a court order that complies with Part 2 requirements.
This protection applies even to disclosures to other healthcare providers, law enforcement, and family members unless you provide specific written consent for each individual disclosure.
5. Information We Collect
Information You Provide Directly Through Our Forms
Our intake and contact forms are intentionally designed to collect the minimum information necessary to initiate an admissions conversation. The following is the complete list of information our forms may request:
First and last name
Phone number (primary contact)
Email address (optional)
Preferred contact method (phone call, text, or email)
Best time to contact
Who the inquiry is for (yourself or a loved one)
Type of support or information needed
How you heard about Reign Recovery
Optional brief message (limited to 500 characters)
What Our Forms Do Not Collect
By deliberate design, our website forms do not collect the following categories of sensitive information. This information is collected securely by our admissions team during direct phone or clinical consultation:
Insurance provider name, member ID, or group number
Date of birth or Social Security number
Home address
Substances used, frequency, or duration of use
Diagnoses, medical history, or current medications
Payment or financial account information
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically. We have taken deliberate steps to minimize collection of personally identifiable information — see Section 6 for our full position on tracking technologies.
IP address and general geographic location (city/region level only)
Browser type, operating system, and device type
Pages visited, time on site, and referring URL
6. Tracking Technologies & Form Consent
No Third-Party Advertising Trackers on This Website
Reign Recovery does not use Meta Pixel, Google Analytics (GA4), TikTok Pixel, HubSpot, or any other third-party advertising or behavioral tracking technology on this Website.
Courts in California have ruled that tracking technologies on healthcare websites that transmit health-intent data to third parties may constitute illegal wiretapping under the California Invasion of Privacy Act (CIPA). To protect your privacy and comply with California law, we have eliminated all such technologies.
Cookies
Our Website uses only essential cookies required for basic functionality. We do not use advertising, behavioral tracking, or third-party data-sharing cookies. You may disable cookies through your browser settings; some Website functionality may be affected.
No Third-Party Live-Chat Widgets
We do not use third-party live-chat widgets that transmit conversation data to third-party servers. All communication channels are HIPAA-compliant and subject to Business Associate Agreements.
Form Consent Language
All intake and contact forms on this Website display the following disclosures to users before submission, consistent with this Privacy Policy:
Disclosures Displayed On All Website Forms
"This form is encrypted and HIPAA-compliant. Your information is handled in accordance with HIPAA, 42 CFR Part 2, and California privacy law. It will never be sold or shared without your explicit written consent."
"I have read and agree to the Privacy Policy."
"I have read and agree to the Terms & Conditions, including the binding arbitration clause and class action waiver."
"California Privacy Rights: Reign Recovery does not sell or share your personal information. See our Privacy Policy for your rights under CCPA/CPRA."
"⚠ This form is not for medical emergencies and is not monitored in real time. If you or someone you know is experiencing an emergency, call 911 immediately."
"Submitting this form does not establish a provider-patient relationship. All information is strictly confidential. Encrypted · HIPAA-Compliant · 42 CFR Part 2 Protected."
7. How We Use Your Information
We use the information we collect solely for the following purposes:
To respond to admissions inquiries and provide treatment information
To verify insurance coverage on your behalf at no cost
To coordinate treatment admissions and clinical transitions
To communicate with you about your inquiry or treatment (you may opt out at any time)
To improve our Website, services, and clinical communications
To comply with applicable federal and California state laws
To protect the safety of individuals and the public
We do not use your health information or personal data for marketing, advertising targeting, or profiling. We do not sell personal information under any circumstances.
8. Disclosure of Information
We do not sell, rent, or share your personal information except in the following limited circumstances:
HIPAA-Compliant Service Providers: Vendors assisting in operating our Website under signed BAAs, including Jotform (Gold plan with HIPAA-Enabled Features) for form processing
Legal Compliance: When required by law, valid legal process, or court order complying with HIPAA and 42 CFR Part 2 requirements
Medical Emergencies: As permitted by HIPAA and 42 CFR Part 2 in genuine life-threatening medical emergencies
Business Transfers: In the event of a merger, acquisition, or asset sale, subject to the same privacy protections described in this Policy
9. California Privacy Rights (CCPA / CPRA)
California residents have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to Know: Request information about categories and specific pieces of personal information collected, sources, purposes, and third parties with whom it is shared
Right to Delete: Request deletion of personal information we have collected, subject to legal exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt Out of Sale / Sharing: Reign Recovery does not sell or share personal information. You have this right, but there is currently nothing to opt out of.
Right to Limit Sensitive Personal Information: Limit our use of sensitive personal information to necessary purposes
Right to Non-Discrimination: We will not discriminate against you for exercising any California privacy right
To exercise your California privacy rights, contact us at info@reignrecoveryla.com or +1 (323) 356-3668. We will respond within 45 days, or notify you if additional time (up to 90 days) is required.
California Privacy Notice: Reign Recovery does not sell or share personal information as defined under CCPA/CPRA.
10. California Invasion of Privacy Act (CIPA)
In response to the significant CIPA litigation environment affecting California healthcare websites, Reign Recovery has taken the following specific steps to protect Website visitors:
Removed all third-party advertising pixels and behavioral tracking technologies from our Website
Do not deploy Google Analytics, Meta Pixel, or any advertising analytics on this Website
Present visitors with a cookie notice on their first visit allowing them to accept or decline non-essential cookies
Do not use third-party marketing live-chat widgets; all communication channels are HIPAA-compliant
Conducted a full audit of all third-party scripts embedded in the Website and Code Injection fields
Limited all third-party integrations to those with signed BAAs and documented HIPAA compliance
11. Cookie Notice
Upon your first visit to our Website, you will be presented with a cookie notice allowing you to accept or decline non-essential cookies. Our Website uses only essential cookies required for basic functionality. You may also disable cookies at any time through your browser settings.
12. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information:
HTTPS encryption for all data transmitted through this Website
Jotform Gold with HIPAA-Enabled Features: AES 256-bit encryption at rest, TLS 1.2 in transit, audit trail logging, access controls, and signed BAA
Access controls limiting staff access to personal information on a strict need-to-know basis
Regular security audits and vulnerability assessments
Staff training on HIPAA, 42 CFR Part 2, and California privacy requirements
Incident response procedures for potential data security events
No method of transmission over the internet is 100% secure. While we implement industry-standard safeguards, we cannot guarantee the absolute security of any information.
13. Data Retention
Admissions inquiries not resulting in treatment: generally no more than 12 months
Medical and treatment records: minimum 7 years for adults under California law, in compliance with 42 CFR Part 2
Financial and insurance records: in accordance with applicable federal and state law
Website server logs: retained only as long as necessary for security monitoring, then permanently deleted
14. Children's Privacy
This Website is not directed at persons under 18 years of age. We do not knowingly collect personally identifiable information from minors under 18. If we learn that we have inadvertently collected information from a minor, we will delete it promptly. Contact info@reignrecoveryla.com to report any concerns.
15. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information. Inclusion of a link does not imply endorsement by Reign Recovery.
16. Digital Accessibility
This Privacy Policy is available in accessible formats upon request. Reign Recovery is committed to ensuring this Policy and our Website are accessible to individuals with disabilities in accordance with the ADA and WCAG 2.2 AA. Contact info@reignrecoveryla.com or +1 (323) 356-3668 for accessibility assistance.
17. Contact — Privacy Requests
Reign Recovery, LLC — Privacy Officer / Compliance
Email: info@reignrecoveryla.com
Phone: +1 (323) 356-3668
Website: reignrecoveryla.com
Location: Los Angeles, California
DHCS License #191661AP
18. Medical Disclaimer
Information on this Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Submission of forms or other contact through this Website does not establish a provider-patient relationship. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.
If you are experiencing a medical or psychiatric emergency, call 911 immediately.